Inkeep - AI for your users and support team

Turn your content into an AI chatbot for your users and a copilot for your support team.

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Inkeep - AI for your users and support team

Introduction

Inkeep - AI for Enhancing Both Your Users and Support Team

What Exactly is Inkeep?

Inkeep is a cutting-edge AI-powered support tool crafted to elevate user experience and boost support team efficiency. It comes packed with features like draft answers, smart summaries, and intelligent ticket routing, seamlessly integrating with platforms such as Zendesk and Salesforce.

Explore the Features of Inkeep

  • User Copilot: Rolls up its sleeves to help users pinpoint information across your content.
  • Support Copilot: Bolts an intelligent panel onto your ticketing system for swifter issue resolutions.
  • Ticket-to-FAQ Conversion: Magically transforms resolved tickets into nifty knowledge base articles.
  • Integrations: Hits the ground running with Zendesk, Salesforce, HubSpot, and other top platforms.
  • AI-Generated Insights: Lights up the path with reports highlighting content gaps and user pain points.
  • Security: Locked and loaded with SOC 2 Type II compliance, safeguarding your data.

How to Put Inkeep to Work

  1. Integration: With a mere flick of the wrist, add Inkeep to your Docs, Help Center, or Slack.
  2. Copilot Setup: Let the copilot loose on your support team to streamline ticket workflows.
  3. AI Features: Unleash auto-replies, prefilled forms, and smart routing for top-tier support.

Pricing Simplified

Inkeep invites you to a free trial to explore its might, with details on pricing just a request away.

Handy Tips to Maximize Inkeep

  • Boost Support Efficiency: Enlist AI for auto-replies and form prefills to lighten the load.
  • Keep it Fresh: Regular updates ensure your integrations run at peak performance.
  • Monitor & Adjust: Stay in the driver's seat with tools that let you tweak and optimize settings.
  • Seamless Integration: Quickstarts make adding Inkeep to your platforms a breeze.
  • Leverage Feedback: Use analytics to keep sharpening your product and docs.

Your FAQs Answered

  • Data Use: Inkeep doesn't train on your data, so your privacy is intact.
  • Integration Ease: Typically just 10 minutes with quickstarts – a snap.
  • Outdated Info: Inkeep's AI always serves up the latest info.
  • Sources: Blends your content, past tickets, and more for spot-on answers.

Inkeep is your all-in-one solution, supercharging support and smoothing operations – a must-have for any team.