Re:amaze - Customer service, live chat, and helpdesk solutions for online businesses.

Re:amaze is Simple, Intuitive Customer Support Software. Support, Engage, and Convert Customers via Chat, Social Media, SMS, FAQ, and Email—all from a Single Platform for a Seamless Experience. Everything you need to impress your customers.

Visit Website
Re:amaze - Customer service, live chat, and helpdesk solutions for online businesses.

Introduction

What is Re:amaze?

Re:amaze is an integrated platform for customer service, live chat, and helpdesk, specifically designed for online businesses. It combines all customer support channels into one seamless inbox, enabling teams to respond quickly and create exceptional customer experiences. Re:amaze supports email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications, making it easy to collaborate and automate everyday tasks.

Features

  • All-in-One Helpdesk: Manage multiple businesses or storefronts from a single platform.
  • Live Chat: Engage with customers in real-time using automated messaging, chatbots, and video calls.
  • Chatbots: Automate interactions with pre-built and custom chatbots.
  • Push Campaigns: Send re-engagement and sales-boosting push notifications.
  • AI Integration: Use AI for smarter responses, content creation, and summarization.
  • FAQ Center: Provide customizable and embeddable self-service support.
  • Status Page: Keep customers informed during incidents or outages.
  • Customer Insights: Access real-time data on browsing activity, shopping behavior, and geolocation.
  • Mobile Support: Use iOS and Android apps to interact with customers on the go.
  • Integrations: Compatible with tools like Shopify, WordPress, Slack, and more.

How to Use Re:amaze

  1. Start with a Free Trial: Begin with a 14-day free trial to explore the platform.
  2. Set Up Channels: Integrate your support channels (e.g., email, live chat, social media).
  3. Automate Workflows: Streamline common tasks using AI and workflows.
  4. Engage Customers: Use Cues for proactive messaging and chatbots for 24/7 support.
  5. Analyze Performance: Monitor conversation volume and response times with reporting tools.

Pricing

Re:amaze offers a free 14-day trial. After the trial, choose a plan that suits your needs. Contact their support team for detailed pricing information.

Helpful Tips

  • Proactive Engagement: Use Cues to send automated, targeted messages.
  • Self-Service Support: Empower customers with a customizable FAQ center.
  • Real-Time Monitoring: Gain insights into customer activity using the Live Dashboard.
  • Mobile App: Stay connected with customers on the go using Re:amaze's mobile apps.

Frequently Asked Questions

What channels does Re:amaze support?

Re:amaze supports email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications.

Can I manage multiple businesses in one place?

Yes, Re:amaze allows you to manage multiple businesses or storefronts from a single account.

Is Re:amaze mobile-friendly?

Yes, Re:amaze offers mobile apps for iOS and Android, enabling you to interact with customers on the go.

How can I integrate Re:amaze with other tools?

Re:amaze integrates with popular tools like Shopify, WordPress, Slack, and more. Custom integrations can also be built using their SDK.

What kind of support does Re:amaze offer?

Re:amaze provides 24/7 customer support. Contact them directly for assistance.

Can I try Re:amaze for free?

Yes, Re:amaze offers a 14-day free trial with no credit card required.