What is Vocera?
Vocera is an AI-driven platform designed for testing and monitoring AI voice agents. It helps ensure that your voice agents provide smooth experiences in every conversational scenario. With Vocera, you can launch tests in just minutes—not weeks—and evaluate your AI agents using AI-generated and custom datasets, workflows, personas, and real audio.
Key Features of Vocera
- Scenario Testing: Simulate scenarios like appointment cancellations or interactions with impatient users to ensure robust performance.
- Custom Datasets: Use AI-generated or custom datasets to evaluate your AI agents based on your specific metrics.
- Real Conversation Replay: Test your AI agents using real conversations that have historically caused issues.
- Compliance Checks: Identify and address issues like skipped compliance checks.
- Workflow Simulation: Test any workflow with various personalities and evaluate based on your needs.
- Parallel Calling: Test thousands of scenarios simultaneously for efficient evaluation.
- Actionable Insights: Receive detailed logs, trend analysis, and real-time insights for optimal performance.
- Instant Notifications: Get alerts for errors, failures, and performance drops to take swift action.
- Intuitive Dashboard: Monitor performance with data visualization and make data-driven decisions for continuous improvement.
How to Use Vocera
- Simulate Scenarios: Test your AI agents against predefined or custom conversational scenarios to identify weaknesses.
- Leverage Workflows and Personas: Create datasets and evaluate them using real audio and personas to simulate real-world interactions.
- Analyze Performance: Use real-time insights and detailed logs to monitor how your AI agents perform.
- Act on Alerts: Address errors and performance drops promptly with instant notifications.
- Optimize Continuously: Use the intuitive dashboard to visualize performance and make data-driven decisions for improvement.
Pricing
For pricing details, please visit the Vocera website or contact their team directly. Pricing plans are designed to meet the needs of various users, from individuals to enterprises.
Helpful Tips for Using Vocera
- Start Small: Begin with a few critical scenarios to ensure your AI agent handles common interactions well.
- Use Real Data: Incorporate real conversations that have previously caused issues to identify and fix recurring problems.
- Monitor Performance Regularly: Keep an eye on your dashboard to track trends and address issues before they escalate.
- Leverage Notifications: Set up alerts to respond quickly to errors and performance drops, ensuring minimal disruption.
Frequently Asked Questions
1. Can I test any workflow with Vocera?
Yes, Vocera allows you to test any workflow with various personalities and evaluate based on your specific needs.
2. How does Vocera help with compliance checks?
Vocera enables you to identify and address issues like skipped compliance checks, ensuring your AI agents meet regulatory requirements.
3. Is Vocera suitable for both small and large businesses?
Yes, Vocera is designed to work for everyone, from individuals to large enterprises, providing scalable solutions for testing and monitoring AI voice agents.
4. Can I replay real conversations to test my AI agent?
Yes, Vocera allows you to replay real conversations that have historically caused issues, helping you refine your AI agent's performance.
5. How do I get started with Vocera?
You can book a demo or try it yourself to explore how Vocera can meet your AI testing needs. Visit their website for more details.